Prioritize and process customer orders and requests submitted by telephone, email, live chat or instant message.
Investigate and resolve customer complaints and resolve complaints quickly and patiently, including the assistance of customers who may have received their orders late, have received the wrong order or have received faulty products.
Maintain thorough and accurate customer service records.
Keep confidential records and financial information private and secure.
Learn how to use database systems and technology to deliver great customer care.
Work as part of the sales team to drive positive company sales results.
Help customers register online and process their orders.
Communicate with customers about their orders, including any delays or changes in delivery.
Requirements & Qualification:
Bachelors Degree with 1-2 years Call Center
Excellent verbal, written and interpersonal communication skills.
Outstanding customer service skills and dedication to providing exceptional customer care.
Must be self-motivator and self-starter.
Focus on quality and customer service.
Exceptional listening and analytical skills.
Solid time management skills.
Ability to multitask and successfully operate in a fast-paced, team environment.
Must adapt well to change and successfully set and adjust priorities as needed.
Must be proficient with Microsoft Office (intermediate Word, basic Excel).
Compensation and Benefits:
Market Competitive Salary.
Medical Insurance (Family)
2 Performance-Based Bonuses.
Annual Performance Appraisals.
Get in Touch
Suites - 504, 505 & 608 Park Avenue, Shahrah e Faisal, Karachi.