Live Chat Widget
A lightweight, brandable chat widget that drops onto any website with a couple of lines of code. Every visitor conversation lands in the same shared inbox.
FlowChat · Chat, Inbox & Campaigns
Every Conversation. One Inbox.
FlowChat brings live chat, a shared team inbox, and email marketing campaigns into a single platform, so customer conversations never get split across five different tools. A lightweight chat widget captures conversations from your website, a shared inbox routes them to the right agent (with an AI bot handling the first reply where it can), and a built-in campaign builder turns your contact list into targeted, sequenced email outreach — all from the same contact record.
Shared Inbox
LiveWebsite Visitor
Bot replied · handed over
Sarah K.
Agent — in progress
Campaign: Q3 Renewal
42% opened
Nexus Corp · FlowChat
Three Tools. One Contact List.
Shared Team Inbox
Conversations route to the right agent, with status tracking and live takeover — no more "who replied to this?" in a group chat.
Email Campaigns
Build multi-step, sequenced email campaigns against your contact list, with sender identity, a review-and-launch step, and full deliverability analytics.
From First Message to Measured Campaign
1
A Visitor Messages the Widget
The embedded chat widget captures the conversation straight from your website.
2
The AI Bot Answers First
Common questions get answered instantly from your knowledge base, with a clean handover to a human agent when it can’t help.
3
It Lands in the Shared Inbox
The right agent sees it, takes it over live, and the contact record is created or updated automatically.
4
The Same Contact Feeds Campaigns
That contact is now available to target with a sequenced email campaign — no exporting lists between tools.
5
Everything Is Measured
Conversation history and campaign analytics — sent, opened, clicked, unsubscribed — sit against the same record.
Every Feature, In Plain English
- Embeddable live chat widget — add it to any website with a couple of lines of code
- Shared team inbox with routing, conversation status, and live agent takeover
- AI bot-first responses from your knowledge base, with a clean handover to a human agent
- Multi-step email campaigns with sequenced sends, sender identity, and a review-and-launch step
- Deliverability analytics — sent, delivered, opened, clicked, bounced, and unsubscribed, per campaign
- Segment and contact management, so campaigns target the right list, not everyone at once
- Administrator-gated campaign launch, so nothing sends without a second pair of eyes
- Full conversation and campaign history against every contact record
Deliverability Analytics
Sent, delivered, opened, clicked, bounced, and unsubscribed — tracked per campaign, not estimated after the fact.
Bot-First, Human-Backed
The bot answers what it knows from your knowledge base and hands over cleanly — it never pretends to be a person.
Best For
Customer support teams, SaaS companies, ecommerce brands, and any business that wants live chat, a shared inbox, and email marketing to work off one shared contact list instead of three disconnected tools.
FAQ
FlowChat FAQ
Still have a question? Contact us
Is the chat widget hard to add to our website?+
No — it is a couple of lines of code, similar to adding an analytics tag. Most teams have it live within minutes.
Does the AI bot ever answer on its own without a human?+
It answers common, knowledge-base-covered questions directly, and clearly hands over to a human agent for anything it cannot confidently answer — it does not pretend to be a person or make commitments on your behalf.
Can multiple agents share one inbox without stepping on each other?+
Yes. Conversations show live status and can be taken over by one agent at a time, so two people don’t reply to the same customer at once.
Are email campaigns and live chat really using the same contact list?+
Yes — that is the core idea. A contact who messages you through the chat widget is the same contact record you can target with an email campaign, so you are not maintaining two separate lists.
Who is allowed to launch a campaign?+
Campaign launch is restricted to administrator accounts by default, so a campaign can be drafted by anyone on the team but always gets a second pair of eyes before it sends.
Can I sign in to FlowChat right now?+
Yes. FlowChat is a live, hosted product — use the "Sign In to FlowChat" link on this page, or book a call first if you would like a walkthrough.
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Put Every Conversation in One Place.
Book a 30-minute walkthrough with our team, or sign in now if you're already a FlowChat customer.